Muaj kev paub txog HOMELUX 24-teev cov lus teb uas txo qis churn mus rau 3% thiab txhawb nqa kev xa mus los ntawm 3x. Peb tsis yog kho cov cuab yeej xwb; peb tsav cov neeg siv khoom tuav thiab upsell kev vam meej.
1. Kev muaj tiag hauv kev lag luam
| Qhov teeb meem | Kev lag luam | Kev cuam tshuam |
|
Kev lees paub txhaum cai |
3-7 hnub |
Tsis txaus siab heev |
|
Qhov chaw tos |
2-6 lub lis piam |
Tsis txaus siab heev |
|
Kho lub voj voog |
1-3 lub lis piam |
Tsis txaus siab |
|
Teb sijhawm |
24-72 teev |
Tsis txaus siab |
|
Ua raws li - |
Tsis txhob |
Tsis nco qab lawm |
2. HOMELUXTxheej txheem cej luam
Module 1: 24/7 Kev Txhawb Online
- WeChat/Line/WhatsApp, 3 yam lus
- 5-min teb, 15-min kuaj mob
- 90% + daws teeb meem nyob deb
Module 2: 24-teev Hloov
- Chav tsev tshiab nkoj hauv 24 teev
- Tshiab thawj, qub tom qab
- 3-5 hnub rau cov nroog loj
Module 3: Kev cob qhia
- Ob zaug - ib hlis twg hauv online
- Fault Diagnosis tutorials
- Ntau-cov yeeb yaj kiab
Module 4: Cov ntaub ntawv-Txoj kev txhim kho
- Kev soj ntsuam yuam kev, qhia peb lub hlis twg
- Siab - teeb meem zaus ua ntej
- Tom qab - muag dashboards
3. Case Study
| Sijhawm | Kev tshwm sim | Tus tswv |
|
Hnub 9:15 |
Loose blade qhia |
Dist. K |
|
9:19 |
Hloov pauv tau pom zoo |
HOMELUX |
|
9:45 |
Chav tsev tshiab xa tuaj |
Logistics |
|
Tues AM |
Cov neeg siv khoom tau txais chav tshiab |
Cov neeg siv khoom |
|
Hnub Wednesday |
Tus neeg muab khoom hloov |
QC |
4. Tus nqi lag luam
| Metric | Kev lag luam | HOMELUX | Kev cuam tshuam |
|
Kev daws teeb meem |
2-6 lub lis piam |
24 teev |
Zero tos |
|
Churn |
35% |
3% |
+32% kev tuav pov hwm |
|
Nqi |
8–15% |
1.5% |
Cov txiaj ntsig tso tawm |
|
Kev xa mus |
15% |
45% |
3 xhv |
|
Headcount |
Siab |
Tsawg |
Kev muag khoom tsom |
5. Tsim kom muaj kev sib tw zoo
Tswv yim 1: Kev sib txuas lus tiv thaiv kev tiv thaiv
Lub tswv yim 2: Ceev raws li qhov sib txawv
Lub tswv yim 3: Tom qab- kev muag khoom muag (38% ua tiav)
Tom qab -muag yog lub cav tau nyiaj, tsis yog lub chaw them nqi.
Tiv tauj peb kom paub txog nws.
